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How s111 Handles Your Personal Information

When you open an account with s111, you share personal and payment details with us — and this policy explains exactly what we collect, why we collect it, and how we keep it secure.

Account Data ProtectedJazzCash & Easypaisa Wallet PrivacyNo Third-Party SellingRaast Payment SecurityYour Request Rights
s111 How s111 Handles Your Personal Information
DATA HANDLING PRACTICE

How We Protect and Manage Your Account Data

Data security is built into how the account operates — not added as an afterthought. Every login goes through OTP verification on your registered mobile number. Payment transactions via JazzCash, Easypaisa and Raast are processed over encrypted connections, and we do not store your full wallet credentials on our servers. Here is how the four core areas of data handling work on s111.

Encryption at Every Step All data in transit between your device and our servers is encrypted. This covers login, wallet linking, deposit requests and withdrawal verification across JazzCash, Easypaisa and Raast connections.
Cookie and Session Control Cookies keep your session active across browser tabs and remember your account preferences. You can clear or block cookies through your mobile or desktop browser settings without losing your account.
Retention and Deletion We retain account and transaction records as required to operate the service and resolve disputes. When you close your account, you can request deletion of data that is not subject to a legal retention obligation.
Who Can Access Your Data Only authorised internal teams and contracted payment processors can access your personal data. We do not share account or wallet information with advertisers or unrelated third parties.
PRIVACY CONTACT PATHS

Reach Us About Your Data

If you want to review, correct or remove the personal data we hold on your account, our support team handles privacy requests directly. You can reach us through any of the channels below. We aim to respond to data requests within a reasonable window — complex requests, such as full account data exports, may take a few working days to process. Have your registered contact detail ready so we can verify your identity before actioning any change.

Team online

Live Chat

Start a live chat session from your account dashboard. Available for logged-in account holders to raise privacy or data queries directly with the support team.

Email Support

Send your privacy request by email to our support address found in the account help section. Include your registered mobile number for faster identity verification.

Account Help Centre

Visit the Help Centre inside your account for step-by-step instructions on submitting a data access request, updating details, or querying how your wallet data is stored.

Common Questions About Your Data on s111

These are the questions we hear most often from account holders in Pakistan about how their data is handled. If your question is not here, reach us through live chat or the Help Centre.

We collect your name, mobile number, email address and the payment method you link — JazzCash, Easypaisa or Raast. We also log your device type and login timestamps for account security purposes.

We do not store your full wallet credentials. Payment processing uses encrypted handoffs to the relevant payment rail. Only transaction references and amounts are retained for verification and dispute resolution.

Yes. Submit a data access request through the Help Centre or by emailing support with your registered mobile number. We verify your identity first, then provide the data within a reasonable processing window.

We share data only with contracted payment processors — such as those handling Raast or Easypaisa transactions — and fraud-prevention services. We do not sell your data to marketers or unrelated companies.

Log in, go to account settings, and update your contact details directly. For changes tied to your registered payment method, contact support through live chat so we can verify the update securely.

You can request deletion of personal data that is not subject to a legal retention requirement. Transaction records may be retained for a period to comply with applicable obligations before permanent removal.
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Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.